Ekatm Shipping Policy

At Ekatm, we ensure a smooth and timely delivery experience for all our customers. Please read our shipping details below:

1. Order Processing & Dispatch

• Processing Time: Orders are typically ready to ship within 1-2 business days (excluding weekends and public holidays).
• Dispatch Time: Once ready, orders are shipped within 24-48 hours.
• Tracking Details: Customers receive tracking information via email/SMS once the order is shipped.

2. Estimated Delivery Time

• Metro Cities: 3-5 business days
• Non-Metro & Rural Areas: 5-7 business days
• Remote Locations: 7-10 business days

(Delivery times may vary due to courier partner delays, weather conditions, or unforeseen circumstances.)

3. Shipping Charges

• Prepaid Orders: ₹50 (or Free Shipping above ₹799)
• COD Orders: ₹100 (Additional COD charges may apply)

4. Cash on Delivery (COD) Orders

• COD is available in select locations.
• Customers must accept the order upon delivery; refusal may result in restrictions on future COD orders.

5. Shipping Partners

We work with trusted courier services to ensure safe and timely deliveries.

6. Order Issues & Support

• If an order is delayed or lost in transit, please contact us at [support@ekatm.store] with your order details.
• If the package is damaged upon arrival, kindly provide an unboxing video for quick resolution.